Service excellence
Simple proven basic rules are key to performance, particularly when headwinds are challenging your growth. It is the disciplined and diligently executed fundamentals that make the difference between sales and organizations. Success is the consequence of consistently applying the fundamentals.
Our consulting advice combines technical knowledge and social competence as well as process and methodological know-how
- We combine decades of expertise in project, process and change management for your project success
- We offer you a maturity assessment for your project, program and portfolio management processes and practices
- We advise and support you in setting up and implementing your Project Management
- We provide different, maybe lacking perspectives and experiences
Our proven approaches combine knowledge, experience, and learning to provide you with a structured framework that’s consistent, reliable, and focused on the critical needs.
Methodologies Trainings
Whatever change you need to implement – whether it’s transforming the strategy that drives your business, re-organising around your customer or reducing costs – the answer always relies on your people. We have extensive experience helping clients to manage change, and we never lose sight of the importance of people in designing and delivering successful change programmes.
Talking to your people in a highly effective way to link information and actions to really build and sustain service and quality excellence and drive peak financial performance.
- Lean
- Agile
- ITIL
- All in one (1+2+3)
Management principles
VUK Consulting has set of principles relating to the functions of planning, organizing, directing and controlling, and the application of these principles in harnessing physical, financial, human and informational resources efficiently and effectively to achieve organizational goals.
- Change Management
- Workforce model
- Capacity Demand Management
- Performance Improvement
- Product Profitability
- Pricing Management
- Cost Reduction
- Customer Experience
- Organizational effectiveness
- Operational excellence
- Sales & Service Management
- SFE
- IT Governance model
- IT Demand Management
Tools
The right metrics, strong processes, clear policies and the best tools are all essential components of an organizational design that puts service first. If you don’t have in place a foundation that guides your organization’s actions and behaviours, you are missing the most powerful tool at your disposal.
- BPMS
- Workforce model
- Capacity Management model
- Financial advisory model for private and premium banking
- CRM
- Management Dashboard
- Sustainability Review Report
- CI (Continuous Improvement concept)
- Branch Network Optimization (BNO)